Online, I am a username and password. That information can unlock my bank account, apply for a loan and file my taxes. In the old days getting money meant passing the scrutiny of a bank teller who would compare my signature to the one on file. Now, identification can be verified by a chip and PIN, a text to my phone, a thumbprint, or iris scan. While biometrics seems to be the new wave of establishing identity, I shudder as I remember thrillers where the eyeballs or digits of people with access are horribly removed so the bad guys can use them to penetrate a highly secure area.
I imagine the hackers who steal our information from digital storehouses as shadowy figures, persistently harvesting numbers and selling them to the highest bidders. Unfortunately, when these numbers are recombined on a credit application, the approver at the other end can’t look the applicant in the eye and make a human judgement like that friendly neighborhood teller. It’s harder to tell if a 75 year old social security number from Iowa could belong to someone who wants a loan for a sports car.
Once when we planned to lease a condo, a credit review indicated negative information from one of the reporting agencies. We were shocked by this, being model citizens. We learned that a long-ago mix-up by the Social Security Administration resulted in giving two people the same social security number. By the time the mistake was discovered and corrected, some work history and payment behaviors had been mixed. Even today we are occasionally asked about a repossessed pick-up truck we “owned” while living in Ohio.
There are many advantages in a digital world. The speed and convenience of online shopping, never having to fill out a 1040 form by hand, and booking flights. But the dark side of these modern activities is to be forever looking over your shoulder. What information am I giving to what organizations? Is it safe? Does one business know enough about me to do me harm, even if inadvertently? It’s not enough to pick an email address, I need to know whether the company who issued that address to me stays up-to-date on their security patches. Does the finance manager at the car dealership have a strong password on his computer? Does the gas station regularly examine their pumps for skimming devices? It’s enough to make me pay cash.
When I go to the gym in the morning, the attendant at the front desk recognizes me before he scans my ID card. The smiling checker at the grocery store asks about my kids each time I see her. My insurance agent knows my voice when I call. I doubt whether anyone trying to open a credit card account in my name could pass those tests, but they don’t have to. So I’m reviewing my credit history this weekend, relieved to see everything in order, for now.